Ongoing Platform Support & Operations Plan

Keep Your Product Stable — Without Hiring a Full-Time Team

Software doesn't stop after launch.
Bugs show up. APIs break. Customers want changes.
This plan keeps your product live, secure, and evolving — without hiring a full-time dev or CTO.

→ Activate My Support Plan

The Software Iceberg — What Most Founders Don't See

Software Iceberg - what most people don't see about software costs

Most people only budget for what they can see — the initial build.
But software lives below the surface.

After launch, real software needs care to stay alive and grow. Infrastructure changes. APIs update. Bugs surface. AI tools evolve. Users ask for tweaks.

The good news? You don't need to manage all that yourself.

That's exactly what this plan is for — to keep your platform stable, improving, and ready for what's next.

Choose the Right Level of Ongoing Support

🟢

Core Support

$1,250/mo

For launched MVPs with limited user traffic — ideal if you're not pushing frequent updates, but want peace of mind.

  • Fix up to 2 issues/month — minor bugs or tweaks (no new features)
  • 72-hour response time (business days)
  • Email support only (no Slack or calls)
  • Basic uptime monitoring (checks if the product is running)
  • Light vendor monitoring (up to 2 platforms like Vercel or Supabase)
🟡

Momentum Plan

Most Popular

$2,000/mo

For live tools with real users and ongoing weekly activity — without hiring a full dev team.

  • Includes all Core Support features
  • Up to 5 small changes/month (bugs, UX tweaks, AI prompt edits — no major builds)
  • 1 new minor feature/month (well-defined, ~1-day max effort)
  • 24–48 hour response time (business days)
  • Email support only
  • 1 monthly check-in call (15–30 min)
  • Vendor issue handling (e.g. Supabase, Auth0, Vercel — up to 3 systems)
  • Light infra tuning + feedback-based adjustments (performance, UX, reliability)
🔴

Enterprise Ops

$10,000/mo

Reserved for mission-critical platforms. For most teams, hiring a full-time engineer is a better fit.

  • <6 hour response time (urgent issues only)
  • Incident management + postmortems (alerts, coordination, resolution)
  • On-call availability for outages (SRE-style support)
  • Weekly infrastructure + performance reviews
  • Security patching + compliance advisory
  • Full vendor management (Auth0, Supabase, Vercel, etc.)
  • AI model ops — prompt tuning, migrations, retraining
  • Slack, phone, and email support
  • Includes all Momentum Plan features

This Plan Is for You If…

You've launched. Now let's keep things moving — without slowing down.

You've launched an MVP or live product

You've already done the hardest part — getting something real in the hands of users.

You have real users depending on it

Which means bugs matter, speed matters, and outages are no longer optional.

You want to avoid surprise bugs, downtime, or AI model breaks

Whether it's vendor updates, broken auth, or evolving prompts — things break. This plan protects you.

You want to stay fast without hiring full-time devs

No bloated roadmap. No dev team overhead. Just progress, on your terms.

You value momentum and clarity over slow-moving sprints

Keep your product tight, secure, and improving — without burning time, budget, or brainpower.

Let's Lock In the Right Level of Support

Your product is live — now let's make sure it stays stable, secure, and ready for growth. We'll review where things stand and talk through how active you expect things to be — like fixes, improvements, or future scale — so we can make sure the plan fits what you actually need.

→ Activate My Support Plan